Destination & Domestic Scope: We currently ship our live aquatic pond plants exclusively within the United States. We do not offer international shipping at this time to protect plant health and comply with agricultural transit guidelines.

Tracking & Package Receipt: As soon as your order is fulfilled, you will receive real-time tracking details via email. Because live plants are sensitive to extreme cold and heat, it is the customer's responsibility to monitor tracking and ensure packages are brought indoors promptly upon carrier drop-off.

We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and verified digital payment gateways through Shopify's PCI-compliant encrypted checkout.

All payment transactions are encrypted using 256-bit SSL technology, ensuring your personal and financial credentials remain private, protected, and never stored on our servers.

Orders can be canceled or adjusted free of charge any time prior to physical fulfillment and packaging.

If you need to make changes to your order, address, or item selection, please email our support desk immediately at support@livepondplants.com. Once an order has been physically packed and dispatched from our nursery, the shipment cannot be intercepted or canceled.

Understanding Normal Transit Stress: Aquatic plants undergo a brief adjustment period while traveling in dark packaging. It is completely natural for plants to temporarily shed an outer leaf or show a slightly bent posture upon unboxing. Once acclimated to proper water temperatures and clean light, they rebound rapidly.

Valid claims are processed promptly with your choice of a free replacement shipment or store credit.

14-Day Quality Guarantee: If you are unsatisfied with the quality or condition of any non-perishable merchandise or plant specimens, you may request a return within 14 days of confirmed package delivery.

Return Authorization: Please contact support@livepondplants.com before sending any items back to receive an approved Return Merchandise Authorization (RMA). Customers are responsible for safe return packaging and shipping with traceable postal tracking.

All website design, visual photography, logos, educational articles, product copy, and graphics on livepondplants.com are the copyrighted property of Live Pond Plants and our respective brand partners.

Any unauthorized duplication, scraping, or commercial republishing of our media or educational content without written permission is strictly prohibited.

Have a question about your order, tracking status, or planting advice for your water garden? Our dedicated customer care team is here to assist you: